The 3-Level Listening Model
- Listening to words (surface)
- Listening to tone and emotion (depth)
- Listening for meaning and intention (core)
MC04-Lesson 6: Practical Tools for Connection & Empathy
Learning Outcome
Practise behaviours that build connection and psychological safety (Do).
The Empathy Pause
Before responding, ask: “What might they be feeling right now?”
The Inclusion Check
Ask yourself: “Who is not being heard right now?” Extend the invitation.
The Room Scan
Before speaking, observe:
- Energy levels
- Engagement
- Emotional tone
- Adjust your approach.
The Boundary Statement
Use clear, respectful statements such as: “I need a moment.” or “I’m not comfortable discussing this right now.”
The Humour Filter
If unsure whether a joke may land, avoid using it.